NASHVILLE, Tenn.(TSU News Service) – Tennessee State University honored the retired men and women of our nation’s armed forces during its annual Veterans Day celebration. The program featured TSU cadets, students, and guest speaker Chief Operating Officer and retired Lt. General Jason Evans. The event was held in Poag Auditorium. Evans encouraged people to never forget and always honor those who fought for us.
AFROTC Det. 790 performing the ceremonial act of presenting and displaying the national flag, also known as, “posting the colors.
“As we recognize those that have served our nation with honor and distinction, veterans have earned our undying gratitude,” said Lt. General Evans. “As a nation we must ensure that we never forget the services and sacrifices of our veterans.”
Cadet Madison Taylor shared how proud he was to be a part of the program and to see TSU celebrating veterans.
“I think the University observing this day was amazing,” Taylor said.
“It goes to show that veterans do have support and appreciation out there for their services and commitment. We united as a community and honored those who have defended our freedoms.”
Tribute Speaker, Retired Lt. General Jason Evans
Taylor’s fellow cadet, Deja Story, agreed with him on the significant of the observance. Story, a mathematical science major, expressed her gratitude toward veterans and also what it meant to her for TSU to observe Veterans Day annually and in this manner.
“This makes me feel proud that I go to this university and that the day is being observed because sometimes veterans are overlooked in everyday life. This was our chance to give thanks to those who have selflessly aided to the defense and well-being of our nation.”
Tennessee State University is a “Certified Vets Campus.” This designation means that the University provides support services especially for veterans in an effort to ease their transition from military service to college life.
NASHVILLE, Tenn. (TSU News Service) – Isabelle Langham, the executive director of Student Success at Tennessee State University, has been appointed to the Emerging Leaders Program Advisory Board of the National Academic Advising Association (NACADA), the Global Community for Academic Advising. NACADA is widely recognized as the leading association globally for the advancement of student success through excellence in academic advising in higher education.
Isabelle Langham speaks with first year students during New Student Orientation in Gentry Center.
“It is an honor to be selected as an ELP advisory board member for NACADA,” she said. “I am eager to collaborate with fellow leaders in the field and work toward enhancing academic advising practices worldwide. Together, we can make a profound impact on student success and positively transform the higher education landscape.”
A member of NACADA’s 2022-2024 Class of Emerging Leaders, Langham joins a remarkable group of individuals who will play a vital role in shaping the future of academic advising. The esteemed advisory board is responsible for collaborating on initiatives aimed at advancing effective advising practices and promoting student success. Langham will serve for two years.
Jason T. Evans, TSU’s Chief Operating Officer, commented on Langham’s accomplishment, saying, “We are immensely proud of Isabelle Langham’s recognition by NACADA. Her appointment to the advisory board is a testament to her exceptional leadership and dedication to supporting student success at TSU. We have no doubt that her contributions on a global scale will benefit not only our university but also the entire academic advising community.”
Isabelle Langham, Executive Director of Student Success, right, talks to an incoming freshman and his mother during a session of New Student Orientation recently in the Health Sciences Building, on the main campus.
At TSU, the Office of Student Success, led by Langham, serves a diverse student population, including incoming first-time freshmen, readmitted freshmen, continuing freshmen, and new freshmen transfers. With a caseload of over 4,000 students last year, Langham emphasized the importance of the ELP in supporting her work.
“Being selected for the Emerging Leaders Program last year was not only a professional honor but an opportunity to share new trends and leadership insights with my colleagues,” Langham said.
“I am grateful for the chance to contribute to the success of my alma mater and our students and to work with an incredible team of leaders in the Office of Student Success. I am also thankful for the work of those before me, like the late Fannie Hyde-Perry, who shared a love of our hometown Moss Point, Mississippi, and service to TSU as a former New Student Orientation director.”
NASHVILLE, Tenn. (TSU News Service) – Tennessee State University’s Class of 2027 reached an important milestone, as the institution formally welcomed the students at the annual Freshman Convocation held in Kean Hall on Sept. 18. The ceremony celebrated the arrival of the 1,784 first-time freshmen, who comprise the second-largest freshman class in the University’s history. They also have a collective grade point average of 3.4, an indication of their impressive academic prowess.
President Glenda Glover and student leaders turn on their flashlights in solidarity with the new freshmen, symbolizing the light the students must be on campus and in the world. (Photo by Aaron Grayson)
TSU President Glenda Glover, school administrators, academic deans, and members of the Student Government Association, were all present to induct the new Tigers into the TSU community.
President Glover greeted the new students with warmth and enthusiasm, encouraging them to be steadfast in their pursuit of success and to follow in the footsteps of TSU graduates who are making a positive impact on the world. She emphasized the significance of their journey at TSU, stating, “You are headed in the right direction by choosing TSU. Step up! You must remain strong in your own faith. Trust God to be strong in your life.” The president said.
Sanyla Clark
“My message to the Class of 2027 is to be strong in your commitment to success, to trust in your own faith, and to find mentors who will support and guide you. As young people, it is on you to make a difference and bear the torch of service. Welcome to Tennessee State University, where you have a strong support system to help you succeed.”
Two freshmen, Sanyla Clark from Atlanta, majoring in communications, and Samuel King from Tallahassee, Florida, pursuing a degree in psychology, embraced President Glover’s words.
Samuel King
Clark expressed her gratitude, stating, “I am very pleased to be inducted into the Tennessee State University Class of 2027, and the president’s words made me feel so much at home.”
King echoed her sentiments, appreciating the family-like atmosphere at TSU and the strong support system helping them succeed in their next four years.
“I really enjoy the family atmosphere at TSU. Here you really feel like you belong because of the people here supporting you. With the message that President Glover gave to us, I know that I have a strong support system around me to be successful throughout my next four years,” King said.
As part of the induction ceremony, President Glover instructed the students to turn on the flashlight of their cell phones and raise them as a symbol representing the light they must be on campus and in the world.
New freshman class leaders join in singing the Alma Mater during the induction ceremony. (Photo by Aaron Grayson)
During the ceremony, TSU’s Chief Operating Officer, Jason T. Evans, emphasized that the university’s leaders and faculty were dedicated to supporting the students.
“The leaders that you see here seated at the platform along with their staffs are here to ensure your wellbeing and that you receive the support you need to be successful,” stated Evans.
Dr. Robbie Melton, interim provost and vice president for Academic Affairs, urged the students to aim for excellence in their academic pursuits, promising to assist them in achieving their doctoral degrees.
Other notable speakers at the Freshman Convocation included Dr. Tasha Carson, Assistant Vice President for First-Year Students, Darrell Taylor, Student Government Association President, Miss TSU Victoria McCrae, and Mister TSU Davin Latiker.
NASHVILLE, Tenn. (TSU News Service) – Tennessee State University is thrilled to announce its participation in Amazon’s Career Choice School Fair, as part of the ongoing partnership between the university and Amazon. The fair is scheduled for Wednesday, Sept. 27 at Nashville International Airport. It will provide TSU representatives with the opportunity to showcase the institution and its offerings, as well as give Amazon employees the opportunity to make course selections or career choices.
President Glenda Glover
Earlier this year, TSU joined forces with Amazon to offer college courses to the company’s hourly employees as part of the Career Choice program tuition assistance program. The program is an integral part of Amazon’s commitment to invest $1.2 billion in upskilling over 300,000 employees by 2025. TSU’s participation in the Career Choice School Fair solidifies its dedication to providing accessible educational opportunities and nurturing the career growth of Amazon employees.
TSU now joins the growing list of historically black colleges and universities (HBCUs) participating in the program, becoming the only HBCU in Tennessee to be included in the Career Choice network. This partnership will enable TSU to train and educate hundreds of Amazon employees, enhancing their job skills and opening doors for career advancement.
“We are delighted to see our existing relationship with Amazon expand into this exciting new partnership,” said TSU President Glenda Glover. “By providing training and education through the Career Choice initiative, TSU aims to equip Amazon employees with the necessary skills to thrive in their careers. With our dedicated faculty and staff, we are committed to the success and graduation of these employees.”
The Career Choice School Fair is scheduled for Sept. 27 at Nashville International Airport and will provide TSU representatives with the opportunity to showcase the institution and its offerings. Located in downtown Nashville, TSU is conveniently positioned to deliver its world-class programs to Amazon employees. With nearly 30,000 employees in Tennessee and the addition of fulfillment centers and a downtown office bringing over 5,000 tech and corporate jobs to Nashville, TSU’s involvement in the Career Choice program will have a significant impact on the local community.
Jason T. Evans, TSU’s Chief Operating Officer, highlighted the fair as a major opportunity to demonstrate the university’s renowned programs and offerings. “This is a chance for Amazon employees to witness the excellence in our business information, computer science, supply chain, health sciences, and finance programs,” said Evans. “We eagerly anticipate this collaboration and the opportunities it will bring.”
Dr. Verontae L. Deams, from TSU’s Enrollment Management, expressed the university’s readiness to fully represent itself at the Career Choice School Fair. “We are fully prepared to make the most of this opportunity,” stated Deams. “Partnering with Amazon aligns with TSU’s commitment to contribute to workforce development and provide opportunities for professional growth and development.”
Since its launch in 2012, Amazon Career Choice has partnered with hundreds of schools across 14 countries to support employees’ career success. To date, over 130,000 Amazon employees have participated in the program. TSU’s Assistant Vice President of Institutional Advancement, LoLita Toney, who serves as the liaison for the partnership with Amazon, emphasized that the Career Choice benefit addresses the financial barrier faced by many students pursuing a college degree.
“We are honored to be selected as an Amazon partner,” said Toney. “Together, TSU and Amazon are creating lasting positive impacts on individuals and their families by providing educational opportunities. We are excited about this collaboration and eagerly await the arrival of Amazon associates to join the Big Blue family.”
Amazon employees interested in Career Choice are encouraged to visit the dedicated portal and complete a TSU application.
NASHVILLE, Tenn. (TSU News Service) – Tennessee State University recently hosted its highly anticipated ‘Honors Crossing Over and Induction Ceremony’ to induct 190 exceptional students into the prestigious TSU Honors College. The event Sunday served as a platform to recognize the outstanding academic achievements and dedication of these newly inducted students.
Dr. Coreen Jackson, Dean of the Honors College, front in blue, welcomes the new members of the college during a ceremony on the steps of the Performing Arts Center on the main campus. (Submitted Photo)
Representing TSU President Glenda Glover as the guest speaker was Chief Operating Officer Jason T. Evans, a retired Army Lieutenant General. Drawing from his own inspiring journey in the military, Evans motivated the students to continue pursuing excellence.
“Your acceptance into the Honors College is a testament to your focus, intellectual endeavor, personal growth and commitment to professional excellence, truly an impressive achievement. Each and every one of you should be proud of your outstanding accomplishments,” Evans said.
Evans also highlighted the rich history of TSU in producing trailblazers who have gone on to make significant contributions in their respective fields, urging the newly inducted students to uphold the standard of excellence set by those who came before them.
Naomi A. Dargon
One of the newly inducted students, Naomi A. Dargon, a nursing major from Atlanta, spoke about her inspiration from the ceremony.
“Being inducted motivates me more to put a lot into my work and enhance my educational journey here at Tennessee State University,” Dargon said. “His (Evans) whole speech made me more determined to finish out my educational journey.”
Brandon L. Robinson, another inductee, said becoming a member of the Honors College is a privilege “I do not” take lightly.
“I am surrounded by peers who are likeminded and have the same interest I do, which is success,” added Robinson, a business administration major from Loganville, Georgia. “Retired Gen. Evans’ address was very informational, inspiring, and very well structured to keep my attention and give me the insight into his life and allowed me to really self-evaluate.”
Brandon L. Robinson
Evans, who recently joined TSU as COO, provided further guidance to the students, emphasizing the importance of being actively involved in campus life.
“Excellence is not confined to the classroom alone. I encourage you to become actively involved in the vibrant campus life at TSU. Participate in student organizations, engage in community service, and make connections with faculty, staff, and your peers. These experiences will enrich your time here and help you develop the well-rounded skill set necessary for success in the future,” he said.
Dr. Coreen Jackson, Dean of the Honors College, expressed her gratitude to Evans for his impactful speech, saying, “These students and I are grateful for taking this time to talk to us. As honors students, they know what’s expected of them, and you have motivated them even further to pursue excellence,” said Jackson.
NASHVILLE, Tenn. (TSU News Service) – As Tennessee State University prepares for the new academic year, staff members are embracing a new mindset after participating in an all-day campus-wide customer relations training Wednesday. Led by industry experts and experienced professionals in customer service, the training aimed to better equip staff to serve their clients, specifically students.
President Glenda Glover reminds faculty and staff that customer service is about creating an excellent experience and inclusiveness that honors the TSU brand. (Photo by TSU Media Relations)
Isabelle Langham, Sterlin Sanders, and Greg Robinson, who hold key positions at TSU, expressed their appreciation for the timely training and its ability to help them better serve both internal and external customers.
Langham, the Executive Director of Student Success, commented, “This training is important, especially before the start of a new academic year because it helps us define and identify the needs of our customers.”
Sanders, Assistant Chief Information Officer, added, “This training has been transformative. It offered highly beneficial information and practices that will enhance the overall customer service experience at TSU. This training will support the university brand that ‘Excellence is Our Habit’.”
The training provided valuable insights into effective communication strategies and handling inquiries. (Photo by TSU Media Relations)
Robinson, the Chief of TSU Police and Assistant Vice President, shared his excitement about the insights provided during the training, stating, “I was very pleased and excited about their reiteration of some of the same things we have talked about at this university from the standpoint of public safety.”
The training, which follows the establishment recently of the Customer Relations Office under the oversight of Chief Operating Officer, retired Army Lt. Gen. Jason Evans, engaged participants in interactive discussions and hands-on activities. It provided valuable insights into effective communication strategies, timely handling of inquiries, personalized support, empowering TSU employees to consistently deliver exceptional customer service.
More than 100 employees from various departments across campus attended the training in the Health Sciences Building. (Photo by TSU Media Relations)
At an opening ceremony on the main campus, TSU President Glenda Glover expressed her satisfaction with the participation and commended COO Evans for engaging the services of the industry-leading Moran Consulting firm for the training. President Glover emphasized the significance of customer service in the higher education setting, noting that students are not just customers but also the products of the institution.
“We are happy that these experts are here to work with us and carry us through this process as we become better communicators and better customer relations individuals. Customer service and customer relations are more than just answering the phone, listening to complaints, and solving problems. It is about creating an excellent experience and inclusiveness that honors the TSU brand.”
Jessica Powell is the new Assistant Vice President for Customer Relations.
COO Evans added, “My hope is that this will be the beginning of an ongoing initiative to have the highest level of customer service for our students, faculty, and staff.”
Jessica Powell, Assistant Vice President of Customer Relations, expressed her hopes that the training offered concrete steps for employees to interact with customers at the highest level, both internally and externally. Over 100 employees from various departments across the campus attended the training, demonstrating a commitment to providing exceptional customer service to the TSU community.
NASHVILLE, Tenn. (TSU News Service) – The TSU Customer Relations Office is up and running, and recently held a campus-wide training session. The newly established office’s primary goal is to provide exceptional service and support to students, faculty, staff, and other key stakeholders. Customer Relations is led by Assistant Vice President Jessica Powell, who brings a wealth of experience and expertise to the role.
Jessica Powell, Assistant Vice President of Customer Relations
“I am excited about leading this department,” said Powell, who has a long line of family members who attended TSU.
“In addition to having the professional background that is going to be needed to make meaningful changes, this job is also deeply personal for me. Every day, I’m coming in to make improvements on a university that means so much to the family members I love and working to make changes to better the university so that it can continue to have a positive impact on students for years to come.”
Working with Powell in the Customer Relations Office are Dr. Seneca McPhee, assistant director, and Ciera Walker, customer relations coordinator.
Dr. Seneca McPhee, Assistant Director of Customer Relations
Shaun Wimberly, Student Trustee, spoke highly of the initiative and highlighted its potential impact on the student body.
“As a student, I believe that the establishment of the Customer Relations Office will greatly contribute to student success and satisfaction,” he said. “It demonstrates TSU’s commitment to understanding and addressing the needs of its students.”
Frank Stevenson, Vice President for Student Affairs, described the opening of the Customer Relations Offices as a “gamechanger.”
“The Customer Relations Office aligns perfectly with our mission to provide comprehensive support services that foster student success and personal growth. By centralizing and streamlining communication efforts, we are better equipped to address the diverse needs of our students and ensure their overall well-being throughout their academic journey at TSU.”
Ciera Walker, Coordinator of Customer Relations
The university’s new Chief Operating Officer, retired Army Lt. Gen. Jason Evans, who provides oversight for customer relations, expressed his enthusiasm for the establishment of the office.
“Regardless of whether we are public servants or in the military, or as servants of the state, we are serving someone. That someone is our customers, our customers are the students primarily, and we also have other key stakeholders,” Evans said.
The Customer Relations Office is in the Floyd-Payne Campus Center on the main TSU campus.
