NASHVILLE, Tenn. (TSU News Service) – Tennessee State University is looking to enhance the student experience by establishing a new customer service department. Under the new unit, student concerns and inquiries will be addressed in a timely manner from a central area.
TSU President Glenda Glover explained that the Office of Customer Relations is in its early development stages, and each division will need to develop customer relations goals that ensure seamless communication with the students.
“We are going to assist the divisions periodically to ensure that the goals are being met,” Glover said, referring to customer relations goals for the students.
“And proactively identify long-term resolutions to potential concerns.” Rather if the possible concerns are regarding housing, classes or financial aid, the upcoming office is set to provide resolutions in a timely manner.
The university will establish a Student Customer Service Advisory Committee to kick start the process for establishing the customer relations office.
Shaun Wimberly, Jr., the student trustee on the TSU Board of Trustees, said this office will help bridge any gaps between the students and administration.
“Including the students and having an interphase is the first step to how we can bridge the gap between our community,” Wimberly said. “This is the first step to get a more unified TSU family.” Wimberly says that himself, along with other fellow student leaders, will build support behind the project to, “actually interphase students into the structure.”
Autumn Parker, a freshman studying political science, believes forming a customer relations office for the students will be beneficial for everyone.
“I think this is a really good idea,” Parker said. “If you have the option to talk to customer relations and get an answer to your solution, I think that would be helpful. The fact that the university is trying to find solutions and answers for the students says a lot. I am looking forward to it.”