NASHVILLE, Tenn. (TSU News Service) — In his first state-of-the-university address as President of Tennessee State University, Dwayne Tucker, an alumnus and former Board of Trustees member, presented an ambitious agenda aimed at revitalizing the institution. Addressing faculty and staff at the Faculty and Staff Institute, Tucker emphasized a transformative, student-first approach that prioritizes enhanced customer service, student sustainability, operational efficiency, and a comprehensive plan to address the university’s challenges.

Tucker, who took on the presidency August 5 after effectively serving as interim president since December 2024, is championing a transformative vision for TSU’s future. He said, “To make real progress, we must embrace a foundational change in how we operate.” This call to action reflects a proactive approach to positioning TSU for future growth in enrollment and financial stability.

In outlining TSU’s financial challenges, Tucker acknowledged the necessity for a multi-year turnaround strategy. The university aims to transition from deficits to a net surplus within three years, he said. He indicated the essential roles of strategic partners, including the Tennessee Higher Education Commission (THEC), the Tennessee Board of Regents (TBR), the consulting firm Strata Information Group (SIG), and an IT advisor in facilitating this transformation.

As part of his comprehensive agenda, Tucker mentioned the introduction of Slate, a critical Customer Relationship Management (CRM) tool aimed at enhancing recruitment and enrollment processes. He reinforced the commitment to transparency and efficiency within university operations, emphasizing, “There’s no sacred policy; we must reimagine TSU for the next 100 years.”

Tucker elaborated on the need to reassess fiscal responsibilities, underscoring the importance of operating with a mindset akin to that of a for-profit organization. He noted that all budget areas should be carefully reviewed, hinting at potential cost-saving measures.

Dr. Robbie Melton, provost and vice president for Academic Affairs, welcomed Tucker with enthusiasm, stating, “We are all excited about the energy and vision that President Tucker brings to TSU. His insights into the importance of customer service and community engagement resonate deeply with our mission as an institution dedicated to student success.”

To further bolster enrollment efforts, Tucker announced the appointment of Dr. Eric Stokes as the new Vice President of Enrollment Management. Stokes, a seasoned professional with a strong track record, emphasized the need for collaboration across all facets of the university. “Everyone in the Tiger community, including faculty, staff, students and alumni, will play a role in advancing the university,” Stokes said.

Echoing President Tucker’s sentiments, Stokes expressed excitement about the implementation of the new CRM tool. “Slate will empower us to enhance our recruitment strategies and engage prospective students more effectively,” Stokes said. He assured attendees that preparations for the incoming fall 2026 cohort are already underway.

Faculty and staff members responded positively to Tucker’s vision, with Dr. Trinetia Respress, dean of Graduate and Professional Studies, illustrating the growing optimism around customer service initiatives that prioritize student needs as a pathway to university success. Leah Granderson, executive director of Planning, Design, Construction, and Operations, echoed this enthusiasm, emphasizing the collective commitment to sustaining TSU’s growth by placing students and their families at the heart of all efforts.

President Tucker concluded his address by reinforcing his belief in the faculty and staff’s critical role in executing the transformation needed at TSU. His message resonated with his colleagues, instilling a sense of unity and determination to overcome current challenges together.

As the new academic year approaches, TSU is preparing for fall classes to begin on August 18, while freshman move-in was scheduled from August 12-13. The university will also open its One-Stop Shop from August 12-22, providing students with a valuable opportunity to complete any last-minute processes necessary for class registration.
                                                                                   

About Tennessee State University

Founded in 1912, Tennessee State University is Nashville’s only public land-grant university offering 41 bachelor’s degrees, 15 graduate certificates, 27 master’s degrees, and nine doctoral degrees. TSU’s campus spans 500 acres. The university is committed to academic excellence, providing students with a quality education in a nurturing and innovative environment that prepares them as alumni to be global leaders. Visit tnstate.edu for more details.