TSU streamlines process for welcoming returning students; program saves time, money

NASHVILLE, Tenn. (TSU News Service) - For Tennessee State University students planning to return for the fall semester, the university has announced new streamlining measures to make the admission process much simpler and easier. The new measures affect housing application, registration, and financial aid processes. Officials say the course of action will save students time, money, and make campus living more accessible.

Jeia Moore

In Residence Life, for instance, between now and July 22, students with a balance of up to $5,000 are eligible to apply for housing. That’s up from the previous threshold of $400. Additionally, students can now apply for and receive housing assignment immediately, while returning students get the opportunity to select their rooms, using a new, self-serve (RMS Mercury) software that enables housing and residential staff to deliver customized content to students.

Registration for summer and fall began March 1 and ends August 20. The university plans to return to in-person classes in July.

Jeia Moore, an information systems major from Memphis, Tennessee; and Michael Forney, a mass communication major also from Memphis, are already enrolled. Moore is returning for her junior year, and Forney, his senior year. Both students say navigating through the system is “so much easier” than years back when they first came to TSU.

Michael Forney

“This smoother process has really made the procedures so easy and helps students understand what we are registering for,” says Moore. "Being able to select your own room choice and roommate is an exciting privilege.”

"The new housing portal system is very efficient, with step-by-step instructions," adds Forney. "This is really exciting."

For registration and records, the university says it has enhanced the myTSU portal to help students register for classes at a much faster and easier pace. It also provides step-by-step instructions on how to log-on, pay outstanding balances, and how to remove holds - prerequisites to getting fully registered. For upperclassmen and those in doubt about their academic standing, DegreeWorks – a web-based degree audit and academic tool – provides students and advisors with an overview of remaining courses and credit hours required for degree completion.

“We encourage returning students and all other students to use the myTSU portal. Once they have met with their advisor, it is very efficient in helping them register themselves,” says Dr. Verontae L. Deams, TSU’s registrar. “DegreeWorks is updated regularly, and it lets students know where they stand academically.”

In enrollment and student success, officials say innovation and strengthening relationships and communication are helping to get the message across to returning and prospective students about the quality learning environment at TSU.

“There are many things we learned during the pandemic, many of which we will keep as we look forward to serving our students for the 2021-2022 academic year,” says Terrence Izzard, associate vice president for admissions and recruitment.

In financial aid, officials say most scholarship offers are geared toward returning students, but students must act fast.

"Applying for admission and completing all admission requirements timely allows a student to be considered," says Amy Boles Wood, assistant vice president for Financial Aid and Scholarships.

Overall, admissions and student affairs officials say with the coming return to in-person learning, everything possible is being done to make the transition easy and seamless for all students – using technology and lessons learned during the pandemic to make “learning and campus life far more exciting.”

According to Frank Stevenson, associate vice president for student affairs and dean of students, the university is establishing a “virtual one-stop space,” equipped to handle students’ concerns.

For instance, says Stevenson, with the virtual space, if a student has questions about housing, financial aid, or records, they won’t have to go to all three offices physically to get answers.

“They can visit the one-stop through an appointment and individuals from each of those areas will be available in a virtual space to address the student’s concern,” he says. “Using Zoom or TEAMS, you can get on and schedule a meeting and someone will meet you in that virtual space. That’s exciting!”

Stevenson also announced that the university will continue its partnership with myURGENCYMD, a national telemedicine firm, that provides 24-hour, seven-days-a-week virtual doctors' visits at no cost to the university’s student population. The service connects students to doctors via phone, video, and email.

“We offered telehealth as a trial during the pandemic," says Stevenson. "We are very satisfied with the services our students were able to receive. So, we are currently preparing to offer that as a full menu during the fall and spring to our students.”

To learn more about TSU's fall return operations, visit https://www.tnstate.edu/return/.

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